Job Title: Manager – After-Sales, Logistics & Inventory

Department: After-Sales / Service Operations / Logistics

Location: Bhubaneswar, Odisha (In office)

Employment Type: Full-time

Experience: 5–7 Years

Reporting To: General Manager / Director

Role Summary

We are seeking a hands-on Manager – After-Sales, Logistics & Inventory to oversee the end-to-end post-sales lifecycle. This role acts as the central coordinator between customers, service engineers, warehouse staff, logistics partners, and internal sales/accounts teams to ensure seamless delivery, installation, warranty/AMC support, and disciplined stock control.

Key Responsibilities

- After-Sales & Service Operations: Manage incoming service requests, ticket logging, daily engineer allocations, field visit schedules, and complaint resolution timelines. Ensure high first-time-fix rates and prompt ticket closures.
- Installation & Commissioning: Coordinate site readiness, technician dispatch, material availability, installation sign-offs, and project handovers with sales and project teams.
- Warranty & AMC Management: Track warranty periods, process OEM warranty claims/replacements, maintain the customer AMC database, and execute preventive maintenance schedules and contract renewals.
- Logistics & Dispatch: Plan inward and outward freight, negotiate with couriers/transporters, track consignments to final delivery, verify Proof of Delivery (POD), and handle reverse logistics for defective products.
- Warehouse & Inventory Control: Oversee store operations, ensure strict stock classification (saleable, demo, service, defective), enforce inward/outward inspection protocols,



and maintain minimum/maximum levels for critical units and spare parts.
- Asset & Serial Number Tracking: Maintain end-to-end serialized records (Inward → Storage → Dispatch → Installation → Warranty/Service) in ERP/MIS to ensure traceability.
- Vendor & Procurement Alignment: Coordinate with OEMs and procurement teams for timely replenishment of fast-moving products and critical spare parts.
- Reporting & MIS: Generate daily, weekly, and monthly operational reports on open service tickets, engineer productivity, dispatch delays, stock aging, and spare part consumption.

Qualifications & Requirements

- Experience: 5–7 years in after-sales service operations, logistics, or inventory management. Experience managing field engineers/technicians in IT hardware, AV equipment, or electronics is strongly preferred.
- Education: Graduate in any discipline (B.Tech, BE, Diploma in Engineering, or BBA/MBA in Operations/Supply Chain preferred).
- Technical Skills: Proficiency in MS Excel / Google Sheets, inventory software/ERP, and CRM service ticketing workflows.
- Operational Capabilities: Strong operational ownership, vendor coordination, SLA monitoring, and customer de-escalation skills.

Key Performance Indicators (KPIs)

- Service response, turnaround time (TAT), and first-time resolution rate.
- On-time dispatch, delivery, and installation completion rates.
- Stock accuracy, zero unrecorded shrinkage, and optimized inventory aging.
- OEM warranty claim recovery and AMC contract renewal rates.

Pay: ₹50,000.00 - ₹100,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Manager – After-Sales, Logistics & Inventory (Baramunda)
🏢 AR ROBOTICS INDIA PRIVATE
📍 Baramunda