12 Sep
|
SAEV PRIVATE
|
South West Delhi
12 Sep
SAEV PRIVATE
South West Delhi
Receive and log all service calls / complaints from customers in our Solar Care system and track each ticket to closure.
Remotely monitor plants on inverter portals (Sungrow, Growatt, Solis, Havells, etc.) — check generation, string voltages/currents, error codes, communication loss.
Troubleshoot online with the customer or site electrician: inverter faults, grid over/under voltage, Wi-Fi/dongle issues, net-meter reading queries, low generation.
Escalate to the field team with a transparent fault diagnosis when a physical visit is needed, and follow up until resolved.
Raise warranty claims with inverter/module OEMs and track replacements.
Prepare a weekly service report — open tickets, TAT, repeat faults — for management.
Pay: ₹35,000.00 - ₹40,000.00 per month
Perks
Health insurance
Work Location: In person
📌 Technical Support Engineer – Solar Office Based South West Delhi
🏢 SAEV PRIVATE
📍 South West Delhi