About the RoleWe are looking for a young, energetic and responsible Service Coordinator who is keen to learn and build a career in service operations and facility management . The candidate will be responsible for coordinating customer service requirements, assigning jobs to service engineers/technicians, following up on work progress and ensuring timely closure of service calls. This is a hands-on coordination role where the candidate will learn about HVAC/AC services, customer management, service operations, MIS and team coordination.

Key ResponsibilitiesReceive and register customer service complaints/calls through the company’s service management system. Understand the customer requirement and coordinate with the appropriate service engineer/technician. Allocate service calls to engineers/technicians based on location, skill and availability.

Follow up with engineers for timely attendance and resolution of service calls. Keep customers updated regarding engineer visits,



work status and expected completion. Monitor pending/open calls and ensure regular follow-up until closure.

Coordinate preventive maintenance (PPM) activities and ensure scheduled visits are completed on time. Collect service reports, job completion reports and other required documents from technicians. Coordinate with customers for approvals, quotations, material requirements and completion confirmation.

Escalate delays, technical issues and customer concerns to the senior team. Maintain daily service MIS and provide updates on pending, completed and overdue calls. Coordinate with regional technicians/vendors and ensure proper documentation.

Support the operations team in maintaining SLA and service performance. Learn the company’s CRM/service management process and gradually take responsibility for assigned customers/accounts.

📌 Technical Support Executive Navi Mumbai
🏢 Premium Tech Solutions
📍 Navi Mumbai