Position Title: Telephone Operator

Responsibilities
Answering and Directing Calls

Professionally answer incoming calls and provide a warm, courteous greeting.

Direct calls to the appropriate person or department promptly and accurately.
Message Taking

Record and relay messages accurately, including contact details, nature of the call, and urgency level.
Maintaining Phone Directory

Regularly update and maintain the company's phone directory to ensure accurate information.
Providing Information

Offer general information about the company and its services to callers.
Handling Inquiries

Address inquiries and provide appropriate assistance or direct inquiries to the relevant department.
Maintaining Call Logs

Keep detailed records of incoming and outgoing calls for reporting and auditing purposes.
Following Communication Protocols

Adhere to established communication protocols and procedures.
Handling Emergencies

Respond to emergency calls promptly and follow established protocols for crisis situations.

Requirements

Graduate
Experience : 3+years
Salary : 25000-35000
Branch Location: Corporate Mills
Work timings:9:30 AM-6:30 AM

Advantages

Industrial standards

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