Make outbound calls to customers for COD order confirmation and ensure timely confirmation of orders.
Contact customers regarding order and delivery updates, including dispatched orders, delivery attempts, delays, and expected delivery timelines.
Follow up with customers in case of failed deliveries, non-acceptance, or RTOs, understand the reason, and take appropriate follow-up action.
Handle customer calls and order-related queries professionally, resolve basic concerns, and coordinate with the Customer Support Team for issues requiring further assistance.
Maintain accurate records of customer interactions, confirmations, follow-ups, and order-related updates.