Executive Pre-Sales & Customer Services

Location: Kolkata | Department: Sales & Marketing

Key Responsibilities
Handle customer enquiries through calls, emails, WhatsApp and other channels.
Understand customer requirements and provide product information.
Generate, qualify and follow up on B2B leads.
Coordinate with Sales for quotations, samples, meetings and conversions.
Maintain CRM/lead records and prepare enquiry & conversion reports.
Coordinate with internal teams to resolve customer queries.
Maintain robust relationships with existing and prospective customers.

Skills & Experience
Excellent communication, customer handling and follow-up skills.
Proficiency in MS Office/Excel; CRM knowledge preferred.
Graduate in any discipline; BBA/MBA/Marketing preferred.
13 years of experience in Pre-Sales, Inside Sales, Customer Service, Lead Generation or B2B Sales.
Experience in manufacturing/chemicals/food ingredients/starch/industrial products preferred.
Freshers with robust communication skills may be considered.

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