Reporting to: Deputy Manager/Manager/Senior Manager/Zonal Manager.
Location: Hyderabad DO, Begumpet.
Employment Type: Full time / Permanent
Job Purpose To manage Life Insurance product operations and related processes efficiently while ensuring compliance with AML/KYC guidelines, regulatory requirements and internal policies. The role is responsible for delivering accurate and timely processing of insurance transactions, maintaining prescribed turnaround times (TATs) and providing prompt support to branch teams and customers by resolving queries and complaints effectively.
Key Responsibilities
Process life insurance applications, policy servicing requests, endorsements, renewals and other operational transactions with high accuracy.
Ensure adherence to Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements during policy processing and service activities.
Verify and validate customer documents, policy details and regulatory compliance requirements.
Maintain Turnaround Times (TATs) and service level standards for all operational activities.
Key Performance Indicators (KPIs)
Processing Accuracy
TAT Adherence
Customer/Branch Query Resolution
Compliance to AML/KYC Norms
Customer Satisfaction
Productivity and Operational Efficiency
Required Skills & Competencies
Basic Knowledge of Life Insurance products and operations.
Understanding of AML, KYC, and regulatory compliance requirements.
Strong attention to detail and accuracy.
Valuable communication and customer service skills.
Basic knowledge of MS Word, Excel.
Educational Qualification
Minimum: Graduate in any discipline (Preference: B. Com / B. A / BBA / B.Sc. / MCA / MBA). Proficiency in English, Hindi and regional languages preferred.
Experience
0 to 1 years of experience in Life Insurance Operations, Policy Administration, Customer Service or related functions.
Working Conditions
Rotational shifts including weekends and public holidays (as per business requirement).
Work from office
Desktop/laptop, and CRM system provided by company.
Growth Path Executive Senior Executive Team Leader Assistant Manager Manager (Based on performance)
Remuneration
In-hand salary: 15,000 per month.
Annual CTC: 2 - 2.3LPA
📌 Walk In Executive Hyderabad
🏢 Shriram Life Insurance
📍 Hyderabad
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