Key Responsibilities
Greet and assist patients, visitors, and attendants in a courteous and professional manner.
Register current and existing patients and collect required information and documents.
Schedule, reschedule, and confirm appointments with doctors and departments.
Answer telephone calls, emails, and patient inquiries promptly.
Provide information regarding hospital services, departments, doctors, timings, and procedures.
Maintain accurate patient records and front-desk documentation.
Coordinate with doctors, nurses, billing staff, laboratories, and other hospital departments.
Handle patient check-in and check-out procedures.
Assist patients with billing, insurance, and payment-related queries when required.
Manage incoming and outgoing correspondence and maintain office records.
Maintain patient confidentiality and follow hospital policies and procedures.




Handle complaints and concerns professionally and escalate them to the appropriate department.
Ensure the reception area is clean, organized, and welcoming.
Perform other administrative and front-office duties as assigned.

Required Qualifications
Graduate or 12th pass; a degree/diploma in Hospital Administration or a related field is an advantage.
Previous experience in a hospital, clinic, healthcare facility, or front-office role is preferred.
Good communication and interpersonal skills.
Basic computer knowledge, including MS Office and hospital management software.
Good English and local-language communication skills.
Ability to remain calm, polite, and skilled in a busy healthcare workplace.

📌 Walk In Receptionist Lucknow (India)
🏢 SARASWATI DENTAL COLLEGE
📍 India