Key Responsibilities
Handle travel enquiries and convert leads into confirmed bookings.
Understand customer requirements and recommend suitable domestic & international holiday packages.
Prepare customized itineraries, quotations and travel proposals.
Follow up with leads through calls, WhatsApp, email and other digital channels.
Build and maintain robust customer relationships.
Achieve monthly sales and revenue targets.
Identify opportunities for upselling and cross-selling hotels, activities, transfers and other travel services.
Maintain accurate lead and customer records using CRM/sales tools.
Coordinate with operations, suppliers and internal teams to ensure a smooth customer experience.
Generate repeat business and referrals through effective customer engagement.
Monitor market trends, competitor offerings and new travel products.
Skills We’re Looking For
Strong communication, negotiation and convincing skills.
Customer-focused and target-oriented approach.
Valuable knowledge of travel destinations and holiday products.
Proficiency in Excel, CRM tools and digital communication platforms.
Familiarity with WhatsApp Business and social-media-based lead generation.
Ability to use AI tools for sales, customer communication and itinerary creation will be an advantage.
Positive analytical and problem-solving skills.
Ability to work independently as well as in a team.