Manager – Learning Architect (Instructional Design Lead)

Location: India

Department: Talent Transformation / Learning Architecture

Reports to: Head of Learning Architecture

Role Overview

We are seeking a highly skilled and forward-thinking Manager – Learning Design to lead a team of instructional designers and drive the creation of modern, high-impact learning solutions across global operations.

This role will combine instructional design expertise, adult learning theory application, strong project leadership, and advanced digital learning innovation to deliver scalable, business-aligned learning programs in a fast-paced BPO environment.

The ideal candidate will bring both strategic leadership and hands-on design experience, with a strong command of emerging learning technologies (e.g., AI, VR, digital simulations) and exceptional writing standards aligned with the Chicago Manual of Style.

Key Responsibilities

- Learning Design & Strategy

Lead the design, development, and deployment of end-to-end learning solutions across multiple global accounts Apply adult learning principles to create engaging, outcomes-driven programs Partner with stakeholders to align learning strategies with business goals and performance outcomes Ensure consistent application of instructional design methodologies (ADDIE, SAM, Design Thinking) 2. Team Leadership & Capability Building

Manage, mentor, and develop a team of instructional designers Establish design standards, governance, and quality assurance frameworks Drive capability-building initiatives to strengthen ID competencies and innovation mindset Foster a culture of collaboration, creativity, and continuous improvement 3. Project & Stakeholder Management





Lead multiple concurrent learning projects with strong governance on timelines, scope, and quality Collaborate with cross-functional teams (Operations, QA, SMEs, Technology) across geographies Manage stakeholder expectations and communicate progress effectively Ensure productive resource planning and workflow management 4. Content Development & Technical Writing

Develop high-quality learning content adhering to Chicago Manual of Style standards Ensure clarity, consistency, and professionalism across all training materials Review and approve design outputs including facilitator guides, e-learning scripts, job aids, and assessments 5. Digital Learning & Innovation

Champion modern learning solutions, including: E-learning (Articulate, Captivate, etc.) AI-based authoring tools VR/AR learning experiences Gamified learning solutions Digital simulations & scenario-based learning Evaluate and implement new tools, technologies, and frameworks Drive experimentation and innovation in learner experience design 6. Measurement & Continuous Improvement

Define and track learning effectiveness using data-driven insights (Kirkpatrick, ROI models) Continuously enhance learning programs based on feedback, analytics, and business impact Establish KPIs for learning quality, engagement, and performance outcomes Qualifications & Experience

Experience





8–12+ years in instructional design or learning experience design 3–5+ years in a leadership or managerial role Experience in BPO, shared services, or global operations environment preferred Core Skills & Competencies

Instructional Design Expertise

Deep knowledge of: Adult Learning Theory Learning Experience Design (Lx D) Curriculum architecture Strong portfolio demonstrating diverse learning solutions Technical & Digital Skills

Proficiency in e-learning tools (e.g., Articulate 360, Adobe Captivate) Exposure to AI-enabled learning tools and automation platforms Experience designing immersive learning (VR/AR), gamification, and simulations Project Management

Strong planning, prioritization, and execution skills Experience managing large-scale, multi-geography projects Familiarity with Agile or hybrid project management approaches is a plus Communication & Writing

Excellent verbal and written communication skills Advanced technical writing capability aligned with Chicago Manual of Style Ability to translate complex concepts into learner-friendly formats Leadership & Stakeholder Influence

Strong people management and coaching skills Ability to influence senior stakeholders and drive alignment High adaptability in a fast-paced, evolving environment What Success Looks Like in This Role

Delivery of high-impact, scalable learning programs across global operations Strong team performance, engagement, and capability growth Adoption of innovative learning technologies and modalities Measurable improvements in learner performance and business outcomes Preferred Attributes

Experience in global/matrix organizations Exposure to digital transformation initiatives Passion for innovation in learning and emerging technologies

📌 Instructional Design Manager (Gurugram)
🏢 Atain
📍 Gurugram