Job Description:

Role & Responsibilities:
The L2 Technical Support skilled will provide advanced technical support to Deloitte end-users, ensuring seamless operation of IT systems and devices.
Troubleshoot technical issues across Windows and MAC operating systems, Office 365, SCCM, Intune, mobile devices, and networking equipment.
Provide support for video conferencing, telephony, and audio/video equipment.
Assist in Active Directory administration, Group Policy management, and IT lifecycle management.
Collaborate with other IT teams to resolve incidents and escalate as necessary.
Maintain documentation for troubleshooting steps and best practices.

Preferred Candidate Profile / Qualifications:

Required:
B.Tech / BE / Engineering graduates.




13 years of technical support experience.
Robust knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint), Lync, Windows and MAC OS, mobile devices, networking, video conferencing, and telephony equipment.

Preferred:
ITIL Certification.
Microsoft MCITP Certification.
Experience with Active Directory, Group Policy, Intune, SCCM.
MAC support experience is an advantage.
Candidates without certification can also be considered.

Locations (Hyderabad Only):
Hyderabad (17 positions)

📌 Technical Support Hyderabad (India)
🏢 Cloudxtreme
📍 India