Deliver the end to end case management of transactions in HR Services Administration for one of the following
teams:
Transactions and References team related to generating references letters like employment
reference, VISA reference, Tenancy reference etc. and updating SAP records for employee lifecycle events
like promotions, salary changes, bonus payments, employee perks, etc.
Leavers and Lifecycles team – support for employee exit related transactions like voluntary and
involuntary exits, retirements etc. and lifecycle requests like Paternity leave, Career Break leave, Military
leave, Jury service etc.
SAP / HR system related actions or updates are completed accurately in time for deadlines and in line with
procedural guidelines.
Deliver excellent service and ensure service level agreements are met by supporting the team in achieving KPIs
and SLAs and escalate potential non achievement to the team leader.
Provide a customer focused experience through the timely and accurate completion of activities and queries.
Provide high quality written advice and guidance on a range of queries.
Record and maintain accurate activity information tracking through to timely closure.
Operate utilising software such as ServiceNow to give the best experience for our recent joiners.
Escalate more complex queries to the Assistant Manager.
Ensure work is completed independently with minimal supervision, in a timely manner, including data
integrity/maintenance within the case management system.
Identify process issues/opportunities for improvement and raise with the Assistant Manager to ensure productive
ways of working.
Take responsibility for keeping up to date with Deloitte HR policy and process developments.
Support other HR Services Administration teams when needed, and liaison with other Practice Support Services
teams as appropriate.
Ensure compliance with QRS first line of defence activities and appropriate Data Protection legislation at all times