Position: ServiceNow Tech Lead
Band: B3
Position Type: Full time
Location: Pan India
Experience: 8+ Years
Notice Period: Immediate Joiners Preferred

Key Responsibilities
Develop, configure, and customize ServiceNow applications and platform capabilities.
Implement and support ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
Configure workflows, SLAs, Business Rules, UI Policies, notifications, and assignment rules.
Design, maintain, and govern CMDB, including CI relationships, Discovery, and Service Mapping.
Develop custom solutions using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, and Flow Designer.
Implement and support Domain Separation to enable secure multi-tenant data segregation.
Configure ACLs, roles,



and security controls to ensure compliance and proper access management.
Develop integrations using REST, SOAP, Integration Hub, and MID Server.
Create reports, dashboards, and performance metrics to support business objectives.
Troubleshoot platform issues, optimize performance, and ensure adherence to ServiceNow best practices.

Required Skills
ServiceNow ITSM
CMDB
Discovery
Service Mapping
JavaScript
ServiceNow Scripting
Domain Separation
Integrations
ACLs
Flow Designer
Reporting

Preferred Certifications
CSA Certified System Administrator
CAD Certified Application Developer

📌 Servicenow Tech Lead Hyderabad
🏢 Experis
📍 Hyderabad