Qualifications
36+ years’ experience with ServiceNow CMDB and service modeling (or equivalent CMDB platforms with robust ServiceNow exposure preferred).
Hands-on experience applying CSDM concepts and translating them into practical implementation patterns.
Solid understanding of CI lifecycle, relationships, and governance in an enterprise setting.
Experience with CMDB data quality remediation and KPI-driven improvements.
Skills:
ServiceNow certifications (e.g., Certified System Administrator (CSA), CIS-Discovery, CIS-ITSM, CMDB-related micro-certs).
Experience with Discovery, Service Mapping, or similar dependency-mapping approaches.
Experience with integrations (HR, asset, monitoring tools) feeding CMDB; reconciliation and normalization familiarity.
Familiarity with ITIL (Information Technology Infrastructure Library) and how CMDB supports Incident/Problem/Change.