Technology Operations Analyst – IT Help Desk / International Technical Support

nLocation: Hyderabad

nExperience: 6 Months+ / 1+ Year

nImmediate Joiners Preferred

nEmployment: Contract-to-Hire | Artech Payroll

nShift: Rotational Shifts, including Night Shifts

nCab Facility Available

nAbout the Role

nWe are looking for IT Technical Support / Help Desk professionals with experience in International Voice Technical Support. The role involves providing technical assistance to end users, troubleshooting hardware, software, network and access-related issues, and resolving incidents through a ticketing system.

nMandatory Requirement

nInternational Voice Technical Support experience is MANDATORY.

nCandidates should have experience handling international technical support calls and must have excellent English communication skills.

nKey Skills

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- International Technical Voice Support
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- IT Help Desk / Service Desk / Desktop Support
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- Windows troubleshooting
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- Active Directory
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- ServiceNow / IT ticketing tools
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- Hardware & software troubleshooting
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- Basic network troubleshooting
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- VPN, DNS, DHCP
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- Remote Desktop / Remote Support
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- Outlook troubleshooting
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- BitLocker basics
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- Windows Event Logs
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- Printer and peripheral troubleshooting
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- Basic ITIL / ITSM knowledge
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- Excellent verbal and written English communication
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nWhat You Will Do

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- Handle inbound international technical support calls
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- Troubleshoot user issues related to hardware, software and networking
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- Diagnose and resolve Windows and application-related issues
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- Support Active Directory-related user issues such as account/password problems
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- Troubleshoot Outlook and connectivity issues
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- Handle VPN, DNS and DHCP-related basic troubleshooting
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- Provide remote technical assistance to end users
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- Log, update and track incidents/requests in ServiceNow
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- Follow troubleshooting procedures and SLA requirements
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- Escalate issues to appropriate L2/L3 teams when required
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- Maintain proper ticket documentation and provide regular updates to users
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nCandidate Profile

nWe are looking for candidates who have:

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- 6 Months+ / 1+ Year relevant technical support experience
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- International Voice Technical Support experience
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- Robust IT troubleshooting knowledge
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- Excellent English communication
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- Customer-handling skills
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- Willingness to work rotational/night shifts
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- Willingness to work from Bangalore or Hyderabad
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- Immediate joining / short notice preferred
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nPlease DO NOT Apply If:

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- You are a fresher
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- Your experience is only domestic voice support
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- You have only BPO/customer service experience without technical support
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- You do not have International Voice Technical Support experience
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- You are not comfortable with rotational/night shifts
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- Your communication skills are not suitable for international voice support
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nWhy Consider This Opportunity?

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- Technology Operations / IT Support role
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- International technical support environment
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- Contract-to-Hire opportunity
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- Artech payroll
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- Cab facility
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- Opportunity to work in an enterprise technology environment
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nTo Apply: Send your updated resume to [email protected]

nIf you're interested, please reply with the following details:

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- Updated Resume
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- Total Experience
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- Relevant IT Help Desk/Desktop Support Experience
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- Current Company
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- Current CTC
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- Expected CTC
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- Notice Period
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- Current Location
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- Preferred Location (Hyderabad/Bangalore)
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- Are you comfortable with Rotational/Night Shifts? (Yes/No)
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nIMPORTANT: Please apply ONLY if you match ALL mandatory criteria, especially International Technical Voice Support + IT technical troubleshooting + excellent English communication + shift flexibility + location.

nNot looking for a change? Relevant referrals matching ALL criteria are welcome.

📌 Information Technology Technical Support (Hyderabad)
🏢 Artech
📍 Hyderabad