Job Title

Workforce Management Specialist

Experience

10+ years in Resource / Capacity Management within the IT industry

Location

5 Days Office in Noida.

Job Summary

We are looking for an experienced Resource Manager with deep exposure to IT delivery settings. The role is responsible for end-to-end resource planning, demand forecasting, utilization optimization, and stakeholder management across multiple accounts or portfolios. The candidate should be comfortable working with senior leadership, delivery teams, sales, and HR to ensure optimal staffing aligned to business goals.

Key Responsibilities

Resource Planning & Allocation
Own short-term and long-term resource planning across projects, programs, and accounts
Align demand forecasts with available capacity and hiring plans
Ensure optimal utilization of billable and strategic resources
Manage bench size, redeployments, and release planning

Demand Forecasting & Capacity Management
Partner with sales, delivery, and finance teams to understand pipeline and forecast demand




Translate revenue and project forecasts into headcount and skill requirements
Identify capacity risks and proactively propose mitigation plans

Stakeholder Management
Act as a trusted advisor to Cluster Head , Sales & Finance team in terms of Workforce management
Support leadership with data-driven insights on utilization, margins, and capacity gaps
Handle escalations related to resource conflicts and prioritization

Process & Governance
Define and improve RMG processes, policies, and governance models
Ensure adherence to utilization targets, billing compliance, and staffing SLAs
Drive standardization and best practices across accounts and regions

Reporting & Analytics
Publish regular dashboards and MIS on utilization, capacity, hiring gaps, and attrition impact
Provide insights to leadership for decision-making
Track KPIs such as utilization %, billability, bench aging, and fulfillment TAT

Required Ski

📌 Workforce Management Specialist Noida
🏢 Lumiq
📍 Noida