Main Purpose :

To provide sales support to external Aviation customers and internal sales teams viz to fuel invoicing and credit notes as well as internal non-product invoicing and credits.

Support the Business Support organization in countries where there are gaps including streamlining processes and troubleshooting operational day to day activities by analyzing root causes and implementing sustainable solutions.

KEY RESPONSIBILITIES:

Direct Actions:
Fuel request Management for adhoc customers
Customer Contract Creation in System
Communicating and Sharing Price notifications to Customers
Processing of Aviation into plane and Bulk sales invoices
Processing of Credit and Debit Notes
Ensure only approved transactions are processed.
Customer Query Resolution
Ensure correct reason codes are applied for each credit note raised.
Daily Reconciliations.
Daily process updates to stakeholders
End to End Customer Order management
Manage Ad Hoc Projects
Support new system implementations




Participate in projects for recent product roll outs and process improvement projects

Key Control Performance Indicators:
Number of Invoices processed
Number of self-imposed credit notes processed.
Daily housekeeping activities
Customer Queries (unresolved complaints) Key Skills

Ability to gather, analyze and synthesize data
Valuable interpersonal skills
Experience in data manipulation and analysis using Microsoft Office (e.g. Excel, Access)
Advanced knowledge of Excel functionality (e.g. macros, dynamic tables, etc.)

Competencies:
Robust analytical skills
Good presentation and documentation skills
Robust communication skills able to communicate with senior management
Fluent in English a must. Other languages an advantage
Organized and structured
Strong team player
Proactive and high performer requiring limited supervision

📌 Customer Service & Business Support Analyst Mumbai (India)
🏢 Puma Energy
📍 India