Roles & Responsibilities
Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
Productivity applications like Microsoft office tools.
Open to work in 24*7 and work from office setting
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customersissues independently, thoroughly & efficiently




Being proactive and show the utmost respect for customers time
Valuable time management, ensuring all contacts with customers add value
Work from Office

Must to adhere and non-negotiables:
Excellent in communication
Need to work on US shift timings.
Need to complete specific and dedicated training programs set by the client.
24*7 , adaptable shifts
100% WFO , no hybrid
Preferred Qualifications: Any Graduate
Educational Requirement
Graduate
Preferred Skills
Customer Service->CS-Service Desk/ Voice
Service Line
BPO Service Line

📌 Senior Technical Process Executive Hyderabad
🏢 Infosys BPM
📍 Hyderabad