Job Function and Role Type
Branch Banking, Managerial Role
Version No
[Not provided]
Job Purpose
Supervise and monitor branch transactions and sales to enhance account value and portfolio retention.
Key Responsibilities
Supervisory Responsibility
Supervise and monitor Personal Banker desks and contract sales staff.
Ensure quality customer service and resolve customer queries.
Monitor staff productivity and provide guidance with the Branch Manager.
Oversee branch operations, audit compliance, and lobby management.
Transactional Responsibility
Authorize Personal Banker transactions and corporate salary processing.
Supervise cash and non-cash transactions, including DD/MC and fund transfers.
Reconcile and maintain suspense accounts as per required formats.
Sales
Generate business and monitor cross-sales of Personal Bankers.
Generate leads for third-party products and ensure teller training.
Manage branch merchandising and sales initiatives.
Key Competencies
Sales and influencing skills, banking product and process knowledge, planning and organizing skills, communication, knowledge of competition and financial trends.
Major Stakeholders
Customers, Branch Banking Team, Operations, NR Product Team, Insurance CAM, MF Fund Houses, HSL Personnel.