Skills Required:

Proficiency in troubleshooting various cloud resources Ec2 EKS RDS S3 EMR etc Valuable understanding of databases network and web technologies

Experience in working in microsystems environments using Cloud watch Opensearch ELK monitoring tools Prometheus Grafana ELK

Programming skills on Python shell scripting would be helpful

Familiarity with ServiceNow Jira and Confluence tools AWS Cloud certifications ITIL recommended

L2 Engineer We are seeking a motivated and customer-oriented analyst and engineer to support smooth operations resolving technical and functional issues.

Solid problem solving and communication skills Advanced troubleshooting: handle more complex technical issues escalated from L1 including in-depth software and system diagnostics across various cloud resources





Understanding of Application scaling high availability aspects Perform detailed troubleshooting log analysis configuration checks and environment validation RCA documentation and Incident response to all stakeholders

Escalate critical or unresolved issues to engineering team with proper documentation

Troubleshoot API RESTgRPC communication failure and timeout issues

Strong knowledge of docker Kubernetes commands On-call support 247 to respond to incidents and ensure system availability

Analysing system usage patterns and proactively alert signs of warnings degradation of services

Own SSL certificates rotation and renewal exercises Incident response troubleshooting resolution and document RCA PIR reports

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Awsprofessional Mumbai
🏢 ITC Infotech
📍 Mumbai