Job description
Position Overview
Outstanding player support is part of what keeps games alive.
As a Player Support Specialist, you will handle player queries and escalations that require additional investigation, specialist knowledge, permissions, or judgement. Whether a player is locked out of an account, reporting a complex bug, questioning a purchase, or needs help with a game feature, your role is to provide clear, accurate, and professional support while taking ownership of cases through resolution where required.
You will work as part of a global gaming support team, helping players across different titles, platforms, and communities. You will also support Tier 1 Player Support Agents, share specialist guidance, and communicate with authorised stakeholders when needed.
This is an ideal role for someone with player support experience, solid troubleshooting skills, and a genuine interest in video games and player experience.
Key Responsibilities
Handle player queries and escalations requiring specialist investigation or judgement.




Identify issues and provide specialist guidance to other Agents and colleagues.
Communicate with authorised clients, providers, and developers when required.
Take ownership of cases through resolution where appropriate.
Meet agreed service level, productivity, quality, and player experience targets.
Assist with reporting by tracking information through approved platforms and spreadsheets.
Contribute to training, knowledge sharing, and ongoing process improvement.
Support managers and teammates with role-appropriate tasks when needed.
Maintain high standards of confidentiality, data privacy, and information security at all times.

Required Experience & Skills
Previous experience in player support, customer support, moderation, community support, or a relevant specialist role.
Excellent written and verbal communication skills in English.
Robust investigative, analytical, troubleshooting, and problem-solving skills.
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📌 Player Support Specialist Delhi
🏢 TransPerfect
📍 Delhi