Key responsibilities

Require 2 to 4 years experience.
Issue resolution: Troubleshoot and resolve customer complaints, issues, and problems efficiently.
Product and service information: Provide accurate and up-to-date information about products, services, and policies.
Order and account management: Process orders, payments, returns, and exchanges.
Record keeping: Maintain detailed and accurate records of customer interactions and transactions.
Escalation: Escalate complex issues to the appropriate department or manager.
Sales and upselling: Identify opportunities to upsell or cross-sell products and services.
Follow-up: Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Collaboration: Work with other departments to ensure a consistent and positive customer experience.
Feedback:



Provide feedback to management on customer concerns and trends.

Required skills and qualifications
Robust communication and interpersonal skills.
Excellent problem-solving and conflict-resolution abilities.
Empathy and a customer-oriented attitude.
Technical proficiency with relevant systems.
Ability to multitask and manage time effectively.
Product knowledge and the ability to continuously learn about current offerings.
Typically requires a high school diploma or equivalent.
Prior customer service experience is often preferred.

Job Type: Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Customer Representative Pune
🏢 Snark Power
📍 Pune