Kimirica is a homegrown luxury lifestyle and self-care brand known for its premium formulations, signature fragrances, and elegant product experiences. With a solid global hospitality presence and a fast-growing D2C business, Kimirica is expanding its e-commerce operations to deliver seamless customer experiences.
Role Overview
We are looking for a detail-oriented and process-driven Executive who will manage end-to-end order processing across our D2C website and marketplace channels. The role is critical in ensuring timely order fulfilment, accurate system updates, and smooth coordination between warehouse, customer support, and logistics partners.
Key Responsibilities
Process and monitor daily orders from D2C website and marketplaces (Amazon, Nykaa, etc.)
Ensure accurate order entry, invoicing, and dispatch coordination
Coordinate with warehouse team for timely packing and shipment
Track shipments and resolve delivery-related issues
Handle order cancellations, returns (RTO), and refunds
Maintain order MIS reports and daily performance dashboards
Reconcile orders with logistics partners and marketplaces
Ensure SLA adherence for order processing and dispatch timelines
Coordinate with customer support team for escalations
Key Requirements
Experience in e-commerce operations / order management
Experience working with Shopify, Unicommerce, Vinculum, or similar OMS preferred
Strong Excel skills for reporting and reconciliation
Understanding of D2C and marketplace operations
High attention to detail and process orientation
Positive coordination and communication skills
Job Types: Full time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Leave encashment
Life insurance
Provident Fund