Responsibilities:
Attending to customers queries about the gold loan process and schemes offered.
Conducting gold valuations and identifying gold purity accurately.
Properly packing and storing gold packets after loan disbursal. Returning gold ornaments to customers after loan closure.
Managing cash (system & physical) during loan disbursals, interest collection, and loan closures.
Create current CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure.
Maintain branch registers as per the guidelines - Key / Cash / Packet Movements, Staff & Customer Visits etc.
Ensuring proper collection and storage of customer KYC documents.
Following up with customers for interest and principal payment
Others Perks and Advantages:
PF & Medical Insurance
Performance base incentives
Other allowances