Strategy & Performance Management: Develop and implement effective, data-driven collection strategies to maximize recovery rates and reduce bad debt. Monitor team performance metrics, such as roll rates and delinquency buckets, to ensure targets are met.
Team Leadership: Supervise, train, and mentor collections staff, including setting individual performance goals and providing regular feedback.
Operational Control: Oversee day-to-day operations, including managing call queues, optimizing collection software/technology, and ensuring proper documentation of all interactions.
Negotiation & Compliance: Handle complex or high-value delinquent accounts, negotiate payment plans or settlements, and ensure all activities adhere to legal, regulatory, and ethical standards.
Reporting & Analysis: Prepare regular reports on collection activities for senior management, identifying trends to forecast future recovery.
Relationship Management: Coordinate with internal departments (sales, finance) and external agencies to streamline the collection process.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:
Paid sick time
Paid time off

Work Location: In person

📌 Debt Collection Officer Muzaffarnagar
🏢 Tinor Delta
📍 Muzaffarnagar