Key Responsibilities:
Handle inbound and outbound customer calls professionally.
Manage customer queries through chat platforms (WhatsApp, website chat, etc.).
Respond to customer inquiries promptly and accurately.
Resolve customer complaints and escalate issues when required.
Maintain proper records of all customer interactions (calls & chats).
Follow up with customers to ensure issue resolution and satisfaction.
Coordinate with internal teams for quick problem resolution.
Pay: From ₹25,000.00 per month
Ability to commute/relocate:
Unknown, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Experience:
total work: 1 year (preferred)
Customer service: 1 year (preferred)