Responsibilities & Key Deliverables

Responsibilities & Key Deliverables
Reduction in Warranty RPT (Repairs per 1000), Warranty CPU (Cost Per Unit), Unscheduled Visit & Walk home RPT by resolving the top field failure using structured resolution process.
Coordinate with Customer Care for resolving product quality concerns in field. Ensure Speedy & time bound closure of emerging concerns & immobilization concerns.
Collaborate & Drive improvement project with Design Team, Manufacturing Quality & Supplier quality for taking timely action for closure of field concerns.
Compilation and timely updation of lessons learnt from similar product families. Ensuring same are implemented for recent product development as input for prevention of known issues.
Conducting Field / Dealer visit for identifying early alarms in field, gather customer feedback and ensuring training to dealer team for upskilling.
Review and timely publish model dashboard for management review and highlighting key quality risks and warranty trends.
Carryout Sustenance audit,



Yard Audit for ensuring sustenence of actions in the running production and despatches .
Guiding , Motivating & Engaging team members and building team competencies .Improve, and sustain DWM practices within the department

Experience

10+ years

Industry Preferred

Automotive - EV product /Function

Qualifications

BE Mechanical

General Requirements

General Requirements

· Awareness on Quality system ( IATF 16949, ISO 9000 & 14000)
· Effective interpersonal communication & presentation skills
· Positive in MS office .

Functional Competencies / Skills critical for the job

· Thorough Understanding of Mechanical system ( Chassis , Brakes ,Wheel and suspension ,Engine & Transmission, Mount and Support system preferably in 3-wheeler / 4-wheeler. Valuable understanding of failure modes and probable cause.
· Understanding of Parts Manufacturing process such as Castings, forging ,Welding , Machining , Sheet metal mfg process

📌 Pvt Mechanical Zaheerabad Zahirabad
🏢 Mahindra & Mahindra
📍 Zahirabad