Key Responsibilities:
Field Service & Repairs
Attend breakdown calls for forklifts, reach trucks, stackers, BOPT, VNA, and other MHE at customer sites.
Diagnose electrical, hydraulic, mechanical, and electronic faults using technical manuals and diagnostic tools.
Carry out repairs, component replacements, and testing to restore equipment within agreed TAT.
Preventive & Planned Maintenance
Execute scheduled PM as per OEM guidelines to reduce unplanned downtime.
Inspect battery, charger, motor, controller, hydraulics, mast, and safety systems during PM visits.
Update service reports and recommend parts replacement before failure.
Customer Support
Provide in office technical guidance to operators and fleet in-charges on protected equipment usage.
Handle first-level customer escalations and explain repair actions clearly.
Support customers during AMC execution and warranty jobs.
Parts & Warranty
Identify required spare parts and raise requisitions with mínimal error.
Support warranty claim process with proper diagnosis, photos, and failure reports.




Ensure replaced parts are returned as per OEM/dealer policy.
Reporting & Compliance
Maintain accurate service reports, job cards, and digital service logs.
Update CRM/service app with visit details, TAT, and customer feedback.
Follow all safety protocols, PPE usage, and OEM service standards during field work.
Inventory & Tools
Maintain service van stock, tools, and calibration equipment.
Ensure proper handling of test equipment, laptop, and diagnostic software.

Key Skills & Competencies:
Solid hands-on knowledge of MHE: IC forklifts, electric forklifts, reach trucks, battery & charger systems, AC/DC motors, controllers
Troubleshooting of hydraulics, electrics, and electronics
Reading wiring diagrams, hydraulic circuits, and service manuals
Customer handling and communication at site
Basic MS Office / service app usage for reporting

Pay: ₹17,500.00 - ₹27,500.00 pe

📌 Field Service Engineer Tiruvallur (India)
🏢 SALEM JOBS
📍 India