Email Support Executive Pune (India)

Email Support Executive Pune (India)

12 Sep
|
Umbrella Infocare
|
India

12 Sep

Umbrella Infocare

India

Key Responsibilities
Customer Interaction: Respond to user queries and concerns promptly using transparent, qualified, and empathetic written communication.
Issue Resolution: Troubleshoot product or service problems, determine root causes, and provide step-by-step solutions.
Escalation: Coordinate with technical, product, or billing teams to resolve complex cases and follow up until closure.
Data Logging: Maintain accurate records of all customer interactions and transactions in CRM systems like Zendesk, Freshdesk, or Salesforce.
Feedback Collection: Identify recurring customer issues and suggest process improvements to enhance the overall customer experience.

Required Skills & Qualifications
Age criteria 18 to 29 years

Pay: ₹15,251.71 - ₹32,861.18 per month

Work Location: In person

📌 Email Support Executive Pune (India)
🏢 Umbrella Infocare
📍 India

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: email support executive pune (india) / india

Subscribe to this job alert:

Get the latest job offers by email for: email support executive pune (india) / india