The Product Support Specialist at be10x is a technical guidance and product-focused role. Unlike traditional customer support, this position requires a deep understanding of our AI programs to help learners implement them successfully in real-world scenarios.

This role is ideal for someone who thrives at the intersection of education and technology, enjoys real-time problem-solving, and is passionate about empowering professionals to succeed with contemporary AI tools.

Key Responsibilities

Technical Query Resolution & Learner Support

You will be the primary point of contact for technical queries across the following domains:
Generative AI — Prompt Engineering, LLM implementation, and practical AI tool guidance
Data & Analytics — Excel with AI integrations, Power BI, SQL, and Python basics
Technical Troubleshooting — Diagnosing learner issues, providing step-by-step solutions, and creating visual guides (screenshots/video walkthroughs)
Conceptual Guidance — Explaining ML, Deep Learning, and NLP concepts in transparent, accessible language




Escalation Management — Independently resolving 90%+ of queries and escalating to the product team only when strictly necessary

Real-Time Learner Engagement
Act as the first point of contact during live sessions — resolving doubts in real time, with camera on when needed
Provide prompt, accurate responses during evening and weekend peak hours
Foster a supportive learning setting that encourages active participation and confidence-building
Maintain learner accessibility through designated support channels

Cross-Functional Collaboration
Work closely with educators, product, content, and data teams to close learner feedback loops
Participate in team syncs to share learner insights and propose product or curriculum improvements
Support onboarding and training of internal team members on support processes

Data Management & Learner Analytics

Track and manage learner data using:
Google Sheets (advanced formulas, p

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🏢 House Of Edtech
📍 Kolkata