A day in your life at MKS:
We are seeking a seasoned Senior Manager - Infrastructure Operations to lead and oversee enterprise-level NOC operations and Major Incident Management (MIM), with extended ownership across Windows, Linux, Storage, and Backup environments.

This role requires a robust blend of technical expertise, ITIL process knowledge, and leadership capability to ensure high availability, service reliability, and operational excellence. The incumbent will act as a technical mentor, drive continuous improvement, and enable teams to become self-sufficient in decision-making and problem resolution.

You Will Make an Impact By:
NOC & Major Incident Management
Lead and manage 24x7 NOC operations, ensuring proactive monitoring and availability of infrastructure services.
Own the Major Incident Management (MIM) process, including incident triage, stakeholder communication, escalation, and resolution.
Drive quick restoration of services and minimize business impact during critical incidents.
Conduct Post-Incident Reviews (PIR)



and ensure corrective and preventive actions are implemented.
2. ITIL & Service Management
Implement and govern ITIL processes including:
Incident Management
Problem Management
Change, Release & Deployment Management
Continual Service Improvement (CSI)
Ensure adherence to SLAs, OLAs, and KPIs.
Drive process maturity and automation across operations.
3. Infrastructure & Platform Oversight
Provide governance and technical oversight across:
Windows Server Administration
Linux/Unix environments
Storage & Backup solutions
Ensure high availability, capacity planning, and performance optimization.
Collaborate with engineering teams for infrastructure modernization initiatives.
4. Cloud & Automation
Hands-on experience and governance in AWS and/or Azure environments.
Promote automation, scripting, and orchestration using tools such as PowerShell, Python, or similar.
Focus on reducing manual intervent

📌 Senior Manager Gurugram
🏢 Mks
📍 Gurugram