Handle inbound and outbound customer calls (approximately 80% of the role) as part of the voice

support process, assisting customers with KYC-related queries, documentation requirements, and

account opening procedures.
Manage end-to-end KYC processing (approximately 20% of the role) for Current and Savings

Account openings, ensuring timely and accurate completion of customer onboarding activities.
Verify customer documents for completeness, authenticity, and compliance with applicable

KYC/AML regulations and internal policies.
Review and validate account opening forms, identification documents, address proofs, and other

supporting documents submitted by customers.
Ensure accurate and timely data entry into banking and KYC systems while maintaining a high level

of data accuracy and quality.
Coordinate with branch teams and front-office personnel to obtain missing information, resolve
Conduct follow-ups with customers for pending documentation and support the seamless

completion of the account opening process.

Pay: ₹20,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Customer Service Executive Mumbai
🏢 Techplus Infotech
📍 Mumbai