Handle large volumes of customer interactions while maintaining quality standards
Understand customer concerns and provide accurate resolutions
Maintain robust product and process knowledge across support channels
Coordinate with internal teams for issue resolution and ticket closure
Maintain turnaround times and service-level agreements (SLAs)
Deliver a positive customer experience and maintain high customer satisfaction scores
Document customer interactions accurately

What We're Looking For
Excellent verbal and written communication skills in English (mandatory)
Must be based in Pune or willing to relocate to Pune for the internship
Comfortable working in assigned rotational shifts (mandatory)
Strong customer orientation and problem-solving ability
Ability to multitask and manage time effectively
Calm, patient, and professional approach while handling customers




Freshers and students looking for customer-facing experience are encouraged to apply
10:00 AM - 7:00 PM
12:00 PM - 9:00 PM

Night Shift (Work From Home):
5:00 PM - 2:00 AM

Please Note:
Shift allocation is determined by business requirements.
Applicants must be comfortable working any assigned shift during the internship.

Internship Details
Duration: 6 Months
Location: Pune
Day shifts are Work From Office
Night shifts are Work From Home
Chance to learn customer operations in a fast-paced startup environment

Why Join Amber?
Fast-paced growth opportunities
Ownership and autonomy from day one
Collaborative and high-energy work culture
Hands-on customer experience exposure

Pay: Up to ₹15,000.00 per month

Benefits:
Versatile schedule
Food provided

Work Location: In person

📌 Intern Customer Support Pune
🏢 AmberStudent
📍 Pune