Monitoring and maintaining stock levels to prevent out-of-stock situations
Coordinating with Shiprocket to ensure timely deliveries and order fulfilment
Taking lead for reducing RTO, cancellation, NDR for the company basis targets provided on a monthly basis.
Reporting weekly metrics to showcase improvements and actions taken for the same.
Full lead to transparent orders within SLA and leading order verification and customer support for the brand.
Overseeing and optimizing the company's presence on direct seller platforms such as Amazon, Nykaa, Flipkart, Myntra, Tira Beauty and all other platforms.
Managing product listings, pricing, and promotions
Creating deals and coupons for boosting sales on platforms.
Full lead on coordinating with graphics team for creation of suitable marketing collateral.
Maintaining physical inventory count of stock-inbounds outbounds via warehouse team
Lead on GST compliance by maintaining requisite paperwork as required by CA.
Ensuring compliance with platform policies and requirements




Developing and implementing pricing strategies that maximize sales and profitability
Undertaking calling activities to interact with repeat customers and converting abandoned check outs.
Achieving targets for converting repeat and abandoned check outs via customer support team.
Achieving targets for converting customers via WhatsApp queries
Developing and executing all voucher code promotions via all channels - website, ecommerce, whatsapp and offline related activities.
Monitoring competitor pricing and adjust pricing strategies accordingly
Creating and managing special offers, bundles, and promotions
Cultivating and maintaining solid relationships with key accounts
Negotiating and managing agreements and terms with key partners
Collaborating with the sales team to expand key account business
Managing and forecasting inventory requirements to meet customer demand
Optimizing stock levels to minimize excess or obsole

📌 E Commerce Operations Manager Gulmohar Park
🏢 Light Up Beauty
📍 Gulmohar Park