Job Description: KEY RESPONSIBILITY AREAS INCLUDING PREFERRED SKILLS AND EXPERIENCE
Ensure that the guidelines are followed as per standard procedures
Ability to understand the nature of query from customer for which they called able to provide a solution withing a short timeframe.
Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.
Ensure that the quality of the transactions is in compliance with predefined parameters
Ensure adherence to Company Policies and Procedures
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns

Responsibilities: KEY RESPONSIBILITY AREAS INCLUDING PREFERRED SKILLS AND EXPERIENCE
Ensure that the guidelines are followed as per standard procedures




Ability to understand the nature of query from customer for which they called able to provide a solution withing a short timeframe.
Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.
Ensure that the quality of the transactions is in compliance with predefined parameters
Ensure adherence to Company Policies and Procedures
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns

Qualifications: COMPETENCIES: o Positive communication both written and verbal o Previous international Voice experience (preferably in insurance) o Positive Computer navigation skills o Should be familiar with MS Office o Listening and comprehension skills o Questioning and Reasoning Skills o Customer Service focus and telephone etiquette

📌 Senior Associate Operations Back Office Voice Noida
🏢 EXL Service
📍 Noida