Company:
Description:
ESSENTIAL JOB RESPONSIBILITIES:
Understand support ticket (Incidents and Service Requests) requirements and coordinate with reporters for better requirement clarity.
Analyze the support tickets, coordinate with other IT Teams, and provide technical solutions.
Health, Logs & Alerts monitoring of Applications/Servers, analyze for any issues, raise support tickets and escalate as required.
Do root cause analysis for all the high priority tickets and share incident reports with stakeholders.
Participate in product development process, including designing, building, and testing.
Coordinate with stakeholders for testing of Incidents.
Develop and maintain skilled relationships with all online business teams and provide support wherever required.
Communicate with stakeholders regularly on the progress and status of outstanding trouble tickets
Coordinate with stakeholders offshore and onshore
Stay up to date with industry standard best practices/techniques related to Application development
Availability for meetings, on-call support,



off-hours support work (including weekends) as required
Be able to work a versatile schedule to accommodate off-hours conference call

KNOWLEDGE, SKILLS AND ABILITIES
Must have hands-on Support and developmentexperience in C#, ASP.NET, AJAX, JQuery,
Must have hands-on experience in MS SQL Server
Experience with one or more of these - Angular, Node, Kubernates/Docker, DataDog/Splunk, Mongo & Mobile technologies (Desirable)
ITIL Certified. (Desirable)
Maximum 2 years of Experience
Excellent debugging and troubleshooting skills
Demonstrated analytical and design capabilities
Self-starter with excellent organizational and time management skills
Quick learner, quality conscious and committed to deadlines
Experience working in offshore-onsite delivery teams
Excellent and effective communication skills

Marsh is committed to embracing a diverse, inclusive and flexible work environme

📌 Administrator It Product Support Noida
🏢 Marsh
📍 Noida