General Information:
Location
Jaipur, Rajasthan
Working Schedule
Full time
Work Arrangement
Hybrid
Relocation Assistance Available
Yes
Posted Date
21-May-2026
Job ID
17926

Description and Requirements:
Basic Function
Manage Quality Assurance for the aligned capabilities and work closely with stateside and GOSC team.
Co-ordinate with stakeholder and GOSC team in process improvement initiatives

The key deliverables of the role will include but will not be restricted to the details below:
Essential Functions
Assisting Ops and stateside team in identifying training needs for the associates and process level issues that can help improve process performance.
Improving operational efficiency
Metric identification/baselining for new/existing processes
Team Development and mentoring
Govern RCA / report out weekly/monthly for processes.
Best practice sharing across the team.
Drive culture of data-oriented decision making
CMMI Governance in the aligned capabilities
Bring efficiency in the function through automation.




Perform data analysis for better decision making.
Support in Process improvement initiatives (Project & Value stories)
Support in additional consulting projects as & when required
Education:
Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience:
Qualified with 5+ years of work experience in quality assurance
Knowledge of the Quality assurance Concepts, process, and tools
Proficiency in Advanced Excel
Knowledge on Transaction Monitoring and management
Strong hold on data collection and reporting & Analysis.
Trained on 7 QC Tools
Lean Six Sigma Yellow Belt Certification
Ability to empower, motivate and develop others.
Excellent skills in stakeholder management skills
Analytical and Logical Thinking
Good written and verbal communication, proficiency in English language
Robust Drive for Results and accountability
Strong Planning and organizing

📌 Am Quality Assurance Operations Jaipur
🏢 MetLife
📍 Jaipur