Bhiwadi

About this role:
Role Summary
The IT Support Engineer will be responsible for providing end-to-end technical support for all
plant-level IT systems including production floor equipment, hardware, network infrastructure,
troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to- day operations critical to manufacturing continuity.
Key Responsibilities
Technical Support
Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds,
PLC-connected systems, and production terminals.
Diagnose and resolve hardware, software, and network issues raised by plant users.
Manufacturing Systems & Applications
Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.
Troubleshoot connectivity between OT (Operational Technology) and IT systems.
Network and Infrastructure
Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access
control systems, and IP telephony.
Coordinate with central IT for firewall policies and network security.




Maintenance & Compliance
Perform periodic preventive maintenance across plant systems.
Maintain asset inventory, AMC records, and compliance documentation.
Support IT audits, data backup, antivirus deployment, and patch compliance.
User Support & Training
Provide technical guidance to employees on system usage, safety, and best practices.
Conduct basic training sessions for plant and office staff.
Vendor & Stakeholder Coordination
Liaise with vendors for equipment servicing, component replacement, and AMC.
Work with cross-functional teams (production, maintenance, quality) to ensure smooth
operations.
Required Skills and Competencies
Robust knowledge of Windows OS, Active Directory, user management.
Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs).
Experience supporting manufacturing settings, OT/IT integration (preferred).
Hands-on exposure to

📌 Plant It Support Executive Bhiwadi (India)
🏢 Lenskart Solutions
📍 India