Job Summary:
The Workshop Manager is responsible for managing the complete service workshop operations, ensuring high-quality repairs, customer satisfaction, productive manpower utilization, revenue growth, and compliance with company standards and safety guidelines.
Key Responsibilities:1. Workshop Operations
Manage day-to-day workshop activities.
Ensure timely vehicle servicing and repairs.
Monitor workshop productivity and efficiency.
Allocate work to technicians based on skill level.
Ensure proper job card management and timely job closure.
Team Management
Supervise Service Advisors, Technicians, Helpers, and Workshop Staff.
Conduct daily morning meetings and job allocation.
Train and motivate the workshop team.
Monitor employee attendance, discipline, and performance.
Identify training requirements and coordinate skill development.
Customer Satisfaction
Ensure high-quality service delivery.
Handle customer complaints and technical issues effectively.
Monitor customer feedback and implement corrective actions.
Maintain high Customer Satisfaction Index (CSI).
Quality Control
Ensure repairs are completed as per manufacturer guidelines.
Perform final quality inspection before vehicle delivery.
Reduce repeat repairs and warranty rejections.
Monitor workshop cleanliness and 5S implementation.
Revenue & Business Development
Achieve monthly labor revenue targets.
Increase workshop sales through value-added services.
Promote AMC, extended warranty, accessories, and genuine spare parts.
Monitor technician productivity and workshop profitability.
Spare Parts Coordination
Coordinate with the Parts Department for timely spare availability.
Minimize vehicle waiting time due to parts shortages.
Ensure proper parts usage and inventory control.
Warranty Management
Ensure correct warranty claim documentation.
Monitor warranty claim approvals and rejections.
Maintain compliance with manufacturer warra