Senior Analyst Chennai (India)

Senior Analyst Chennai (India)

12 Sep
|
HCLTech
|
India

12 Sep

HCLTech

India

Chennai, Tamil Nadu

Job Summary

Key Responsibilities

Skill Requirements

Solid understanding of ITIL processes (Incident, Problem, Change, and Request Management). Hands-on experience with ITSM tools such as ServiceNow. Knowledge of Windows, Microsoft 365, Active Directory, Networking, VPN, Citrix, and endpoint management tools. Solid troubleshooting, analytical, and customer-service skills. Ability to work in a 24x7 support setting and manage critical escalations effectively.

Other Requirements

N/A
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📌 Senior Analyst Chennai (India)
🏢 HCLTech
📍 India

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