Key Responsibilities
Greet customers and understand their requirements.
Assist customers in selecting suitable products.
Explain product features, pricing, offers, and advantages.
Achieve daily, weekly, and monthly sales targets.
Maintain excellent customer service and build strong customer relationships.
Handle customer queries, complaints, and feedback professionally.
Maintain attractive product displays and proper store merchandising.
Ensure products are properly stocked, labelled, and organized.
Assist with billing, payments, exchanges, and returns as required.
Maintain cleanliness and organization of the sales area.
Maintain knowledge of products, competitors, and current promotions.
Maintain accurate sales and customer records.
Coordinate with the Store Manager and other team members to ensure smooth store operations.
Required Skills & Qualifications
12th pass or Graduate in any discipline.
Previous retail or sales experience is preferred.
Excellent communication and interpersonal skills.
Customer-oriented and confident personality.
Robust convincing and negotiation skills.
Ability to meet sales targets.
Basic computer/POS knowledge.
Good grooming and skilled appearance.
Ability to work in shifts, weekends, and holidays when required.
Key Performance Indicators (KPIs)
Achievement of monthly sales targets.
Customer satisfaction and retention.
Conversion of walk-in customers into sales.
Average transaction value.
Product knowledge and upselling performance.
Store discipline and merchandising standards.