Helpdesk Executive Thane

Helpdesk Executive Thane

12 Sep
|
Advait Techserve India
|
Thane

12 Sep

Advait Techserve India

Thane

Job Description:
Working for First level Maintenance for ATM.
Dispatch the First Level Maintenance calls to the concerned Field Engineers (Custodians) to make machine operational.
Taking follow-ups on pending calls & closures.
Handling all kinds of queries (Customer/Bank), escalation calls etc.
To co-ordinate with customers & develop positive relations with them.
Coordinating E-mails on time to customer and as well as seniors.
There will be coordination with the banks team and field team.

Skills required:
Basic knowledge of MicroSoft Office (Excel, Word)
Effective communication
Decision Making
Any graduate with 1 - 3 years of experience in ATM Industry.

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Helpdesk Executive Thane
🏢 Advait Techserve India
📍 Thane

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