Senior Operational Support Officer

About the Role

Key Responsibilities

Operational Delivery
Deliver defined operational support activities in support of Governance Leads and Governance Team Leaders, including the preparation of board and committee agendas, packs, and supporting materials.
Produce first-draft minutes (where allocated under TOM).
Prepare and circulate governance documentation.
Fulfill audit, finance, and internal due-diligence requests.
Ensure outputs are accurate, complete, and delivered within agreed timelines.
Manage more complex or sensitive operational tasks as allocated by the Team Lead.

Quality, Controls, and Standardisation
Adhere strictly to standard operating procedures (SOPs), templates, and workflows.
Perform quality checks on own work and peer-review outputs produced by Operational Support Officers as required.
Identify recurring issues or risks and escalate them to the Operational Support Team Lead.

TOM and Collaboration
Operate within the ICG Target Operating Model,



maintaining clear boundaries between operational execution and governance ownership.
Work closely with Governance Leads to support timely and effective delivery.
Provide practical input to process improvement and standardisation initiatives.

Requirements:
Typically, 5+ years’ experience in company secretarial, governance, or legal operational support roles.
Relevant skilled qualification or equivalent experience in company secretarial, governance, or legal environments.
Strong experience in company secretarial, governance, or legal operational support roles.
Excellent attention to detail and document control discipline.
Strong organisational skills and the ability to manage multiple deadlines.
Confident working with senior stakeholders in a skilled services setting.
Experience working within shared services or operating-model environments is desirable.

📌 Company Secretary Senior Operational Support Officer Mnc Financial Organization Mumbai
🏢 RiverForest Connections Private
📍 Mumbai