Job DescriptionJob Title: Team Leader - Customer Support (BPO)

NLocation: Bangalore (Electronic City)

NIndustry: BPO / Customer Support

NWorking Days: 6 Days a Week

NShifts: Rotational Shifts

NSalary: ₹4 LPA to ₹5 LPA

NJob Description

nTeleperformance is hiring Team Leaders to manage and drive the performance of customer support teams in a dynamic BPO environment.

NKey Responsibilities:

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- Lead, motivate, and manage a team of customer support executives.
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- Monitor team performance and ensure achievement of KPIs, SLAs, and quality standards.
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- Conduct regular coaching sessions, feedback discussions, and performance reviews.
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- Handle escalations and provide timely resolutions to customer concerns.
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- Prepare and share performance reports and operational updates.
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- Drive employee engagement, attendance, and productivity within the team.
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- Collaborate with internal stakeholders to ensure smooth process operations.
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nEligibility Criteria:

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- Minimum 2+ years of experience as a Team Leader in a Customer Support/BPO setting.
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- Experience in managing team performance and operational metrics.
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- Strong communication, leadership, and people management skills.
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- Willingness to work in rotational shifts and a 6-day work schedule.
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- Customer service experience from any industry is acceptable.
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nContact Information

NFor more information, please reach out to:

NNeha Mamidi

n8008325085

[email protected]

NApply Now and be a part of a growing team at Teleperformance!

📌 Hiring: Team Lead (Bengaluru)
🏢 TP
📍 Bengaluru