n
- IT IS Service Desk
N
- Leadership
n
- Communciation
N
- Client Handling Skills
N
- Team Skills
n
- Employee Relationship Skills
N
- Manage Attrition
n
- Convincing Skills
N
- Speaking with numbers
N
- PI Skills
n
nOversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
NAct as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.