Role Summary:

Lead and mentor the visa operations team (agents & executives) handling Singapore visa cases, ensuring productive process flow, high accuracy, and excellent agent performance.

Key Responsibilities:
Train, coach, and support B2B agents (both local & outstation) on Singapore visa requirements & processes
Monitor document submission, followups, and ensure timely collections
Ensure all updates (submission, collection, reference numbers) are entered realtime into tracking system (e.g., AVS)
Oversee Billing, Voucher Clearances, and relevant admin (CRs etc.)
Maintain quality standards: accuracy, SLA adherence, customer (agent) satisfaction

Required Skills & Qualities:
Solid leadership and coaching ability
Deep understanding of Singapore visa process/documentation
Excellent communication skills (verbal & written)
Organized, detailoriented, able to manage multiple agents/projects
Ability to work under deadlines and ensure high accuracy

📌 Team Coach Singapore Visa Mumbai (India)
🏢 Atlas Tours & Travels
📍 India