Job DescriptionRole: Executive / Senior Executive - Customer Service, Operations and Vendor Coordination

NExperience: 1–4 years

NLocation: Mumbai – Bandra / Goregaon preferred

NWork Pattern: 50% Office / 50% Field

NTravel: Required

NReports to: Assistant/Deputy Manager / Senior Management

NRole Purpose

nSupport customer communication, daily operations and coordination with vendors, manufacturers and suppliers. Excellent English, email-writing and follow-up skills are required.

NKey Responsibilities

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- Handle customer enquiries, complaints and resolutions.
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- Maintain customer-service records and escalate issues.
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- Draft customer, vendor and supplier correspondence.
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- Prepare internal updates and reports.
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- Maintain operational trackers and deadlines.
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- Coordinate with India-based and international stakeholders.
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- Obtain quotations and compare proposals.
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- Track samples, specifications, approvals, orders and deliveries.
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- Follow up on delays andescalate quality, pricing or delivery issues.
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- Visit vendors and suppliers when required.
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nEssential Skills

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- Excellent spoken and written English.
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- Solid professional email-writing and customer-service skills.
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- Excellent coordination and follow-up.
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- Excel / Google Sheets knowledge.
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- Attention to detail andtelephone etiquette.
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- Vendor communication and problem-solving skills.
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- Ability to multitask, work under pressure and travel as required.
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nPreferred: Customer support, operations, procurement, F&B;, hospitality, logistics, e-commerce or D2C experience.

NWork Style

nCandidates should be:

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- Proactive, organised and ownership-driven.
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- Strong communicators with excellent follow-up.
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- Comfortable with changing priorities and cross-functional work.
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- Professional, reliable and detail-oriented.
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- Willing to take responsibility beyond a narrow .
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📌 Hiring: Senior Executive - Customer Support And Operations (Alibag)
🏢 HR Yaar
📍 Alibag