About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

What are we building

We are building a full-stack AI Agentic Platform that powers customer, sales and internal workflows end-to-end. Core capabilities are including but not limited to:
Multi-agent, multi-modal customer interactions
Agents which can handle agent decision hubs
Evaluation engines to score and diagnose interactions
Generating insights from chat to improve SOP, Tools and Product Flow
Fine-tuning & deployment pipelines
Observability with agent telemetry systems
Safety, governance, and cost optimization layer

What are we looking for

We are looking for builders who have a passion for building excellent products and have demonstrated this through their projects in recent years.

Competencies




Create explainable workflows for multi-agent systems
Design and operate evaluation systems for millions of conversations
Fine-tuning of language models and its deployment workflows
Architect low-latency pipelines for text/voice interactions
Ensure safety, auditability, and compliance by design
Partner with stakeholders including PM, Engineering, Design, Data Scientists, Ops, and Analysts to ship features across business lines
Create standards for prompt design, prompt improvement, agent traits, and safety checks
Build APIs, SDKs, and runtimes for agent execution
Mentor juniors and contribute to platform-wide thought leadership
Experience with multi-agent frameworks (AutoGen, LangGraph, Haystack, ReAct, Supervisor-Executor patterns)
Background in LLM ops including training, data pipelines, GPU scheduling
Experience with Voice & telephony integrations
Knowledge of sa

📌 Product Management Bengaluru (India)
🏢 One97 Communications
📍 India