Job Description: MIS/RTM Team Leader
Position: MIS/RTM Team Leader
Location: Vashi, Navi Mumbai
Department: Operations
Reports to: Deputy Vice President – Operations (Global BPS)

Job Summary:
We are seeking a highly skilled and motivated MIS/RTM Team Leader to join our team. The ideal candidate will have a minimum of 2 years of experience in Management Information Systems (MIS) and Real-Time Monitoring (RTM) within an inbound BPO environment. This role requires expertise in reporting, real-time monitoring, billing, and invoicing. As an MIS/RTM Team Leader, you will oversee a team responsible for ensuring accurate and timely reporting, monitoring operational performance, and managing billing and invoicing processes.

Key Responsibilities:
Team Management: Lead and manage the MIS/RTM team, providing guidance, support, and training to team members. Foster a cooperative and high-performance work setting.
Reporting: Develop and maintain comprehensive reporting systems to track key performance indicators (KPIs) and operational metrics.



Generate regular and ad-hoc reports for internal and external stakeholders.
Real-Time Monitoring: Oversee real-time monitoring activities to ensure adherence to service level agreements (SLAs) and operational standards. Implement corrective actions as needed to address performance issues.
Billing and Invoicing: Manage the billing and invoicing processes, ensuring accuracy and timeliness. Coordinate with finance and accounts teams to resolve any discrepancies and ensure proper documentation.
Data Analysis: Analyze operational data to identify trends, insights, and areas for improvement. Utilize data-driven approaches to enhance operational efficiency and effectiveness.
Process Improvement: Continuously evaluate and improve MIS/RTM processes and systems. Implement best practices and cutting-edge solutions to enhance reporting and monitoring capabilities.
Collaboration: Work closely with other departments, including Operatio

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