Title: Support Engineer

Location: Bangalore

Exp: 3+ Years

Job Description:

Key Responsibilities-
Provide L1/L2 application and production support.
Monitor applications and infrastructure to ensure high availability.
Analyze, troubleshoot, and resolve technical issues within SLA timelines.
Coordinate with development, testing, and business teams for issue resolution.
Perform root cause analysis (RCA) and prepare incident reports.
Manage service requests, incidents, and change requests through ticketing tools.
Support application deployments and production releases.
Create and maintain support documentation and knowledge base articles.

Required Skills
Experience in Application/Production Support.




Valuable knowledge of SQL and database troubleshooting.
Familiarity with Linux/Unix commands.
Understanding of Incident, Problem, and Change Management processes.
Experience with ticketing tools such as ServiceNow, JIRA, or Remedy.
Solid analytical and communication skills.
Ability to work in rotational shifts and provide on-call support.

Preferred Skills
Exposure to Cloud platforms (Azure/AWS).
Knowledge of scripting (PowerShell, Shell Script, Python).
Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, or ELK

📌 Support Engineer Bengaluru
🏢 NR Consulting
📍 Bengaluru